Frequently Asked Questions (FAQ)

1. What are Triana tiles?

Triana tiles are handcrafted, high-quality ceramic tiles inspired by traditional Spanish craftsmanship. Each tile is unique, with intricate patterns and vibrant colors, perfect for adding a touch of elegance and artistry to any space.

2. Do you ship worldwide?

Yes! We offer worldwide shipping to bring the beauty of Triana tiles to your doorstep, no matter where you are.

3. How do I place an order?

To place an order, simply browse our website, select the tiles you wish to purchase, and email us to check availability given that we also sell in-store. We will prepare proforma with your order and payment details.

4. What payment methods do you accept?

We accept the following payment methods:

  • PayPal
  • Apple Pay
  • Bank transfers (for orders over 500 euros)

All transactions are secure and encrypted.

5. Is it safe to make payments on your website?

Absolutely! We use SSL encryption to ensure your payment details are safe. Your financial information is processed through secure, trusted gateways.

6. Can I modify or cancel my order after it’s been placed?

Once your order has been confirmed and shipped, it cannot be modified or canceled. However, if you need to make changes before shipment, please contact us as soon as possible, and we’ll do our best to accommodate your request.

7. How are shipping costs calculated?

Shipping costs are calculated based on the destination, weight, and size of your order.

8. How long does shipping take?

Shipping times vary depending on your location:

  • International: 5-10 business days (varies by country)

Please note that customs clearance may cause additional delays for international orders.

9. Will I have to pay customs duties and taxes?

Customs duties and taxes depend on the regulations of the destination country. These charges are typically not included in the shipping cost and will be the responsibility of the customer. We recommend checking with your local customs office for more information.

10. Can I track my order?

Yes! Once your order has been shipped, we will send you a tracking number via email so you can follow your package’s journey to your doorstep.

11. What if my tiles are damaged or defective?

We take great care in packing your tiles to ensure they arrive in perfect condition. If you receive damaged items, please take pictures and send to us within 7 days of delivery. We will arrange for a replacement or refund based on your preference.

12. Do you accept returns?

Yes, we accept returns on unused and unopened tiles within 30 days of purchase. The customer is responsible for return shipping costs, and the items must be in their original, undamaged condition. Please contact our customer service team for return instructions.

13. What should I do if I receive the wrong tiles?

If you’ve received the wrong tiles, please contact us immediately. We’ll resolve the issue by sending you the correct items at no additional cost.

14. Do you offer discounts for large orders?

We offer special pricing for bulk orders. If you’re planning a large project, please reach out to our sales team to discuss your needs and get a custom quote.

15. How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to our customer support team via:

16. Do you offer gift cards?

Yes, we offer gift cards!

Still have questions?
Feel free to reach out to us anytime, and we’ll be happy to help!